We try and answer some of our most common questions in our Help and Advice section. Obviously we can not cover every possible issue but if you can not find the help you need here please do not hesitate to get in touch with us.
How Can I Order ?
You can place an order for either collection or delivery in many ways. You can order on our fully functional website, you can contact us through social media, drop us an e mail or give us a call. You can even just pop in our shop. We are open 6 days a week for your convenience.
How Do I Pay ?
If ordering through the website then the site will take your card details. We do not see these details they are processed by our online merchant provider Square. If you wish to order over social media we can send you a payment link to pay through Square or we can send you bank details to complete a BACS transfer. If ordering instore we accept most credit and debit cards. Finally if ordering over the phone we can take your card details to complete your order. Once your order is processed we destroy you card details for security.
When Do I Pay ?
If ordering online you pay in full at the point of order. If ordering by any other means we can offer payment solutions. We would request a minimum of 20% deposit at the point of order and that the balance is paid in full no later than 2 weeks before the event. You can pay as little and as often as you like provided the payment is made in full by 2 weeks prior to the event. So if you would like to pay weekly or monthly, that is fine also. We can even set up a recurring payment plan for you where your card is automatically charged a set amount every month.
How Long Will My Balloons Last ?
There are many variables to this question. For example a standard helium filled latex balloon will float for 16-18 hours but an air filled bubble balloon in a display may last months. If you would like to know how long your particular design should last do not be afraid to ask. However bare in mind that it any balloon becomes a toy then its lifespan maybe minutes.
Will My Balloons Be Arranged ?
Whilst we do sell some uninflated balloons, any balloon design you purchase will be fully assembled and inflated when you collect or we deliver. All balloon designs are custom made to order. We then pop them in a bag to protect them from the elements. If collecting balloons from us please listen to any advice given to you by our team as to how best to look after them.
Do You Sell Uninflated Balloons ?
We do sell some uninflated balloons. However we do not sell the professional decorators balloons we use to the public. We do have an offering of 10″, 5″ and confetti balloons for you to purchase and inflate yourselves, these are in limited colours. The balloons we use for our designs are made by world leaders Qualatex and Sempertex.
Will You Inflate My Balloons ?
In simple terms, No. We do not inflate balloons purchased elsewhere as we are unsure of the quality. Sometimes balloons purchased cheaply online are not of the best quality, are not always tested to UK standards. In the past we used to offer this service, but we have had minnie mouse heads purchased from eBay that floated upside down, and minion balloons where the valve was placed in an awkward position. If you wish to purchase balloons elsewhere we do offer disposable helium tanks that you can purchase to inflate them.
Do You Offer Balloons For Release ?
Unfortunately as a business this is something we stopped a few years ago. Being in the balloon industry is our livlihood. In some parts of the world people are wanting to ban helium filled balloons all together due to them being released into the atmosphere. In some parts of the world and in parts of the UK it is against the law to intentionally release a balloon. We discourage customers who would like to release balloons for this reason. We do not want to see any outright bans encouraged within the UK. As a family business we ourselves have lost family, but we would ask that you find a more enviromentally stable way of paying your respects.
Will you set up at my venue ?
If you are having an event we will happily go the venue for you and set up your balloon decorations there. The beauty of this service is that in the unfortunate event that one of your balloons bursts we replace free of charge. If you are collecting from our store once you leave the shop then the balloons are your responsibility to look after and handle with care..
Are You Insured ?
Absolutely. We are members of industry groups BAPIA and NABAS. in addition to this we also have our own full public and product liability. Some venues do insist on contractors being insured to work on site. We work with some of the biggest venues and businesses in South Wales, and always protect our partners and products.
What Training Do You Have ?
As a business 2 of our full time balloon designers are accredited with the CBA recognition. ( Certified Balloon Artist ) . As part of our ongoing training we sometimes travel all over the UK to heighten our skill set. We believe that training and experience is integral to being in the balloon business. Trends are always changing as are techniques. Continual training ensure we stary at the top of our game.